Return Policy

Thank you for choosing our crystal stone products. Your satisfaction is our top priority. Please review our return and shipping policy carefully before making a purchase. By placing an order with us, you agree to abide by the terms and conditions outlined below:

Shipping Information:

  1. Shipping Time: We strive to process and ship your order within 1-3 business days. Delivery times may vary depending on your location and the shipping method selected during checkout.

  2. Shipping Costs: Shipping costs will be calculated based on the weight of your order and your chosen shipping method. You will be provided with shipping cost details during the checkout process.

  3. Shipping Address: Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or losses resulting from incorrect shipping information provided by the customer.

  4. International Orders: We offer international shipping. Please note that customs duties, taxes, or fees may apply to international orders, and customers are responsible for these additional charges.

Return and Exchange Policy:

  1. Non-Refundable: All crystal stone products are non-refundable. Due to the unique nature of these items, we do not accept returns for refunds. Please make your selections carefully.

  2. Exchange or Warranty: We understand that occasionally, issues may arise with your crystal stone products. In such cases, we offer exchanges or warranties as follows:

    a. Exchange: If you receive a crystal stone product that is damaged or defective, please contact us within 14 days of receiving your order. We will provide instructions on how to return the item, and upon receipt and inspection, we will send you a replacement product of equal value at no additional cost.

    b. Warranty: Some of our crystal stone products come with a warranty. If your product is covered by a warranty, it will be clearly stated in the product description. If you encounter any issues covered by the warranty, please contact us within the specified warranty period, and we will provide guidance on how to proceed with a replacement or repair.

  3. Return Eligibility: To be eligible for an exchange or warranty claim, the crystal stone product must be in its original condition, unused, and in its original packaging. We reserve the right to refuse exchanges or warranty claims if these conditions are not met.

  4. Return Process: If you believe you are eligible for an exchange or warranty claim, please contact our customer support team with your order number and a detailed description of the issue. Our team will guide you through the return process.

  5. Return Shipping: Customers are responsible for the cost of returning the product for an exchange or warranty claim. We recommend using a trackable shipping method to ensure that the item reaches us safely.

  6. Processing Time: Please allow 5-7 business days for us to process your exchange or warranty claim once we receive the returned item.

If you have any questions or concerns regarding our return and shipping policy, please do not hesitate to contact us at [customer support email]. We are here to assist you and ensure your experience with our crystal stone products is positive and enjoyable.

Thank you for choosing our products. We appreciate your business!

Hidden Earth Team